Terms & Conditions

Welcome to Metvmall. These Terms & Conditions (“Terms”) govern your access to and use of https://metvmall.shop/ and your purchase of products through our online store.

By accessing our website or purchasing products from Metvmall, you agree to these Terms. If you do not agree, please do not use our website.

1. About Metvmall

Metvmall is an online ecommerce store offering coffee mugs and related products.

Website: https://metvmall.shop/
Contact Us: https://metvmall.shop/contact-us/
Email: support@metvmall.shop
Phone: +1 925 722 5525

Business Address:

7000 Tesla Rd
Livermore, CA 94550
United States

Business Hours:
Monday–Friday, 9:00 AM–7:00 PM (USA Time)

2. Acceptance of These Terms

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use our website in accordance with these Terms and applicable laws.
You will not use our website for fraudulent, unlawful, abusive, or unauthorized purposes.

3. Website Use

You may use Metvmall only for lawful purposes.

You agree not to:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, servers, or systems.
Interfere with the operation or security of the website.
Introduce viruses, malware, or other harmful material.
Scrape, copy, reproduce, or systematically collect website content without permission.
Impersonate Metvmall or another person or business.
Use automated systems in a way that could damage or interfere with our website.
Attempt to bypass security measures or access restrictions.

We may restrict or terminate access to our website if we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, specifications, prices, and other information displayed on our website are accurate.

However:

Colors may appear differently depending on your device or screen.
Product photographs may vary slightly from the actual product.
Measurements and specifications may have reasonable variations.
Product availability may change without notice.
We do not guarantee that every product description or website detail is completely error-free.

If you have questions about a coffee mug or product specification, please contact us before placing your order.

5. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to:

Limit purchase quantities.
Discontinue products.
Correct inventory errors.
Correct product information.
Refuse or cancel orders where permitted by law.

If we cancel an order after payment has been received, we will provide an appropriate refund for the canceled order or affected portion of the order, subject to applicable law.

6. Prices and Pricing Errors

Prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices may change at any time without prior notice.

We make reasonable efforts to display accurate prices. However, occasional typographical, technical, system, or other errors may result in an incorrect price.

If we discover a significant pricing error affecting your order, we may contact you before fulfilling the order.

Where permitted by law, we reserve the right to cancel an order resulting from an obvious pricing error and provide an applicable refund.

7. Taxes

Applicable sales taxes and other legally required charges may be added during checkout.

The amount of tax may depend on your shipping address, applicable law, and the products purchased.

8. Orders

When you submit an order through our website, you are making an offer to purchase the selected products.

An order confirmation or acknowledgment does not necessarily mean that Metvmall has accepted the order.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect customer information
Shipping restrictions
Suspected unauthorized activity
Other operational or legal reasons

If we cancel an order that has already been paid for, we will generally refund the applicable amount to the original payment method.

9. Customer Information

You agree to provide accurate and current information when placing an order.

This may include your:

Name
Email address
Phone number
Billing address
Shipping address
Payment information

You are responsible for checking your order information before submitting your purchase.

Metvmall is not responsible for delays or additional costs caused by inaccurate or incomplete information provided by the customer, to the extent permitted by law.

10. Payment

Payments are processed through the payment methods and third-party payment providers available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We may decline or cancel transactions where payment cannot be authorized or where we reasonably suspect fraud or unauthorized activity.

Payment information may be processed by third-party payment providers according to their own terms and privacy policies.

11. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe communicated during checkout or otherwise provided to you.

Shipping and delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by:

Carrier delays
Weather
Holidays
Incorrect addresses
Product availability
High order volumes
Transportation disruptions
Other circumstances beyond our reasonable control

Customers are responsible for providing an accurate shipping address.

If an order cannot be shipped within a promised timeframe, we will provide any notices, cancellation rights, or refunds required by applicable law.

12. Delivery Problems

If your package is damaged, missing, lost, or appears to have another delivery problem, please contact us as soon as reasonably possible.

We may request:

Order number
Shipping address
Photographs
Shipping information
Other information reasonably necessary to investigate the issue

We will work with you and, where appropriate, the shipping carrier to resolve eligible delivery problems.

13. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Unless otherwise required by applicable law or stated in our Return & Refund Policy, products may need to satisfy applicable return conditions concerning their condition, packaging, use, and return period.

Certain products may be non-returnable or subject to special return conditions where clearly disclosed.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible:

Email: support@metvmall.shop
Phone: +1 925 722 5525

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order cannot be canceled, you may need to follow the applicable return procedure.

15. Damaged, Defective, or Incorrect Products

If you receive a coffee mug or other product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly.

We may request photographs, videos, order information, or other documentation needed to evaluate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, refund, return, or another appropriate remedy.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

16. Product Use and Safety

Customers are responsible for using products according to applicable product instructions and reasonable safety practices.

For coffee mugs and other drinkware, customers should follow any care, temperature, dishwasher, microwave, or other usage instructions provided with the product.

Do not use a product for a purpose for which it was not designed.

If a product includes specific safety or care instructions, those instructions should be followed.

17. User Accounts

If Metvmall permits customers to create accounts, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

Provide accurate information.
Keep your password confidential.
Notify us of unauthorized account activity.
Log out when appropriate.

We may suspend or terminate accounts that violate these Terms or applicable law.

18. Reviews and User Content

If our website allows customers to submit reviews, comments, photographs, testimonials, or other content, you agree that:

You own or have appropriate rights to the content.
Your content does not violate another person’s rights.
Your content is not fraudulent, misleading, defamatory, unlawful, threatening, or abusive.
Your content does not contain malicious software.
You will not impersonate another person.

By submitting content to Metvmall, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, modify, and otherwise use that content in connection with our business and marketing, subject to applicable law.

We may remove content that violates these Terms or applicable law.

19. Intellectual Property

All content on the Metvmall website, including where applicable:

Metvmall branding
Logos
Product photographs
Product descriptions
Graphics
Website designs
Text
Videos
Icons
Software
Other materials

is owned by Metvmall or its licensors and may be protected by intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission, except where permitted by law.

20. Third-Party Services and Links

Our website may contain links to or integrate with third-party services, including payment providers, shipping companies, analytics services, advertising platforms, social-media services, and other technology providers.

Third-party services are governed by their own terms and policies.

Metvmall does not control and is not responsible for third-party websites, services, content, availability, security, or privacy practices.

21. Promotions and Discounts

Metvmall may occasionally offer promotional codes, discounts, sales, or special offers.

Promotions may have additional terms, including:

Expiration dates
Product exclusions
Minimum purchase requirements
Quantity limitations
Customer eligibility requirements
One-time-use restrictions

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to modify or discontinue promotions where permitted by law.

22. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Metvmall website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available.
The website will be uninterrupted or error-free.
Website information will always be completely accurate or current.
Defects will always be corrected immediately.
The website will be completely free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty or consumer protection right that cannot legally be excluded or limited.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Metvmall and its owners, officers, employees, affiliates, contractors, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or purchase or use of products, except to the extent such liability cannot legally be excluded.

To the fullest extent permitted by law, Metvmall’s total liability arising from a particular transaction will not exceed the amount you actually paid to Metvmall for the product or service giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded.

24. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Metvmall and its owners, officers, employees, affiliates, agents, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

Your violation of these Terms
Your unlawful use of the website
Your violation of another person’s rights
Your misuse of products
Content you submit to the website
Fraudulent or unauthorized activity associated with your use of the website

This provision does not require you to indemnify Metvmall for matters caused by Metvmall’s own unlawful conduct or where indemnification is prohibited by law.

25. Force Majeure

Metvmall will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
Power outages
Internet or telecommunications failures
Labor disputes
Transportation disruptions
Government actions
Epidemics or pandemics
War
Terrorism
Civil disturbances
Supply-chain disruptions
Carrier failures
Other circumstances beyond our reasonable control

We will make reasonable efforts to resume affected services when circumstances permit.

26. Privacy

Your use of the Metvmall website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of these Terms.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

28. Termination

We may suspend or terminate your access to the website if:

You violate these Terms.
You engage in fraudulent or abusive activity.
Your activity creates a security or legal risk.
We are required to do so by law.
We discontinue the website or a service.

Termination does not affect rights or obligations that accrued before termination.

29. Governing Law

To the extent permitted by applicable law, these Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers of mandatory rights or protections provided by the laws of their state of residence or other applicable law.

30. Dispute Resolution

If you have a dispute with Metvmall, we encourage you to contact us first so that we can attempt to resolve the issue informally.

Email: support@metvmall.shop
Phone: +1 925 722 5525

Nothing in these Terms prevents a consumer from exercising rights that cannot legally be waived or from pursuing remedies available under applicable law.

We have not included a mandatory arbitration provision or class-action waiver in these Terms. If Metvmall later wishes to adopt such provisions, they should be separately reviewed by qualified legal counsel before publication.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect to the fullest extent permitted by law.

32. No Waiver

If Metvmall does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce that provision later.

33. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies expressly incorporated into these Terms, constitute the applicable agreement governing your use of the Metvmall website and purchases from Metvmall, subject to applicable law.

34. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Metvmall