Payment Policy

Effective Date: August 12, 2026

At Metvmall, we are committed to providing a convenient, secure, and reliable checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how we help protect your payment information when you purchase premium coffee mugs from our online store.

1. Accepted Payment Methods

Metvmall accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment options may vary depending on your device, browser, location, and checkout eligibility.

2. Secure Payment Processing

Metvmall uses secure payment-processing systems designed to protect payment information during checkout. We take reasonable measures to help safeguard transaction information and reduce the risk of unauthorized access.

For your protection, please do not send credit card numbers, security codes, passwords, or other sensitive payment information to us through email or unsecured messages.

3. Payment Authorization

When you place an order, your selected payment method may be authorized for the total purchase amount. An order is considered successfully placed after payment has been authorized and accepted.

If a payment is declined or cannot be authorized, your order may not be completed. You may need to verify your billing information, contact your payment provider, or use another available payment method.

4. Order Total and Pricing

The total amount payable for your order will be displayed during checkout before you submit your payment.

Please carefully review your selected products, quantities, billing information, shipping information, and final order total before completing your purchase.

Metvmall offers free shipping within the United States on eligible orders.

5. Payment Problems

If you experience an issue while attempting to pay, please:

1. Confirm that your billing and payment information is accurate.
2. Check that your card or payment account is active and has sufficient funds or available credit.
3. Try another accepted payment method.
4. Contact your bank or payment provider if the problem continues.
5. Contact Metvmall customer support if you need additional assistance.

6. Duplicate or Unexpected Charges

If you believe you have been charged twice or notice an unexpected charge related to a Metvmall order, please contact us promptly.

Our customer support team will review the available order and payment information and assist you in resolving the issue.

7. Refunds

For approved refunds, Metvmall generally processes the refund within 1–2 business days after the refund has been authorized or an eligible return has been processed.

After Metvmall issues a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Order Cancellations

If you need to cancel an order, please contact Metvmall as soon as possible.

Cancellation requests can generally only be accommodated when an order has not already entered processing or shipping. Once an order has shipped, cancellation may no longer be available and the applicable return process may need to be followed.

9. Payment Security

Protecting customer payment information is important to us. Metvmall uses secure checkout and payment-processing technologies intended to help protect transactions.

Customers should only enter payment information through the secure checkout provided on our website.

10. Missing Order Confirmation

If you have completed payment but have not received an order confirmation email, first check your spam, junk, promotions, or filtered email folders.

If you still cannot find your confirmation, contact our customer support team. We can help verify whether your order was successfully received.

11. Contact Us

If you have questions about payments, refunds, checkout, or an order, please contact Metvmall customer support.

Metvmall
Phone: +1 925 722 5525
Email: support@metvmall.shop
Address: 7000 Tesla Rd, Livermore, CA 94550, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

We aim to respond to customer inquiries within 1 business day.

This Payment Policy is provided for general customer information and should be read together with Metvmall’s other applicable store policies and terms.