Return & Refund Policy

Thank you for shopping with Metvmall. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 14 calendar days of delivery, subject to the conditions below.

This Return & Refund Policy applies to purchases made through https://metvmall.shop/.

1. 14-Day Return Policy

Metvmall accepts eligible returns requested within 14 calendar days from the date your order is delivered.

To qualify for a return:

• The return request must be submitted within 14 calendar days of delivery.
• The product should be unused and in its original condition, except when returned because it arrived damaged, defective, or incorrect.
• The product should include its original packaging, accessories, parts, and other included materials where reasonably possible.
• The product must not have been damaged, altered, modified, or misused by the customer.
• Proof of purchase or order information may be required.
• The product must be returned according to the instructions provided by Metvmall.

Returns requested after the 14-day period may not be accepted unless required by applicable law or approved by Metvmall.

2. How to Request a Return

Before sending a product back, please contact Metvmall to request return instructions.

Email: support@metvmall.shop
Phone: +1 925 722 5525
Contact Us: https://metvmall.shop/contact-us/

You may also use our live chat during business hours.

When requesting a return, please provide:

• Your name
• Order number
• Email address used for the purchase
• Product name
• Reason for the return
• Photographs or videos if the product is damaged, defective, or incorrect
• Any other information reasonably required to process the request

Please do not send a return to our business address unless our customer-service team specifically instructs you to do so.

3. Return Processing Time

Once Metvmall receives your returned product, we will generally process the return within 3 business days.

Return processing may include:

• Confirming receipt of the returned product
• Inspecting its condition
• Verifying return eligibility
• Approving or declining the refund
• Initiating the applicable refund

The 3-business-day processing period begins after Metvmall receives the returned product, not when the customer ships it.

After we issue an approved refund, your bank, credit-card company, or payment provider may require additional time to make the funds available in your account.

4. Refunds

If your return is approved, the refund will generally be issued to the original payment method.

For customer-requested returns unrelated to a Metvmall error or product defect, original shipping charges may be non-refundable where permitted by law.

If a product is returned because it was defective, damaged, incorrect, or otherwise subject to a legally protected remedy, Metvmall will provide the applicable remedy required by law.

Nothing in this policy limits any consumer right that cannot legally be limited or waived.

5. Return Shipping Costs

Customer-Requested Returns

If you return an item because you changed your mind, ordered the wrong item, no longer want the product, or for another reason unrelated to a Metvmall error or product defect, you may be responsible for the return shipping cost.

Any applicable return-shipping requirements will be communicated to you when your return is approved.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing necessary parts
• Materially different from what you ordered

please contact us promptly.

After reviewing the issue, Metvmall may provide a replacement, return, refund, or another appropriate remedy.

Where the issue is confirmed to be attributable to Metvmall, the manufacturer, or the shipping process, Metvmall may provide return-shipping instructions or cover reasonable return-shipping costs as appropriate.

6. Damaged Products

Please inspect your order when it arrives.

If your product arrives damaged, contact us as soon as reasonably possible at:

support@metvmall.shop

Please provide:

• Order number
• Description of the damage
• Photographs of the product
• Photographs of the packaging
• Shipping-label photographs where applicable

We may request additional information to investigate the issue.

Where reasonably possible, please retain the original packaging until the issue has been resolved.

7. Defective Products

If you believe your coffee mug or another product is defective, contact us with your order information and a description of the problem.

We may request photographs, videos, or other information to evaluate the issue.

Depending on the circumstances and applicable law, we may provide:

• Replacement
• Refund
• Return
• Replacement parts, where applicable
• Another appropriate remedy

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an expected item or component is missing, please contact us promptly.

We will review your order and determine an appropriate resolution, which may include a replacement, missing component, refund, return, or another appropriate remedy.

9. Non-Returnable Items

Unless otherwise required by applicable law, certain products or purchases may not be eligible for return.

Examples may include:

• Products specifically identified as non-returnable
• Products damaged through customer misuse or improper handling
• Products materially altered or modified by the customer
• Products returned after the applicable return period
• Certain final-sale or clearance products where clearly identified before purchase

If a product has special return restrictions, those restrictions should be disclosed on the applicable product page or during checkout.

10. Product Condition

Customer-requested returns should be returned in substantially the same condition in which they were received.

Where permitted by law, a return may be denied or a refund adjusted if a product has been:

• Used beyond what is reasonably necessary to inspect it
• Damaged after delivery
• Modified or altered
• Improperly used
• Missing significant parts or accessories
• Returned in a condition that prevents reasonable resale

This does not limit rights relating to products that were defective, damaged during delivery, incorrectly supplied, or otherwise subject to a legally protected remedy.

11. Coffee Mug Care and Returns

Customers should follow any care and usage instructions supplied with their coffee mug.

This may include instructions regarding:

• Dishwasher use
• Microwave use
• Temperature limitations
• Cleaning
• Handling
• Other product-specific care instructions

Damage resulting from misuse, improper care, or failure to follow product instructions may affect return eligibility where permitted by law.

12. Exchanges

If you would like to exchange a product, contact us at:

support@metvmall.shop

Exchanges are subject to product availability.

If the requested replacement is unavailable, Metvmall may offer a refund or another available resolution.

13. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Email: support@metvmall.shop
Phone: +1 925 722 5525

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, you may need to receive the product and use the applicable return process.

If an order is successfully canceled before shipment, any applicable refund will generally be issued to the original payment method.

14. Orders That Cannot Be Fulfilled

Metvmall will make reasonable efforts to ship orders within the timeframe communicated during checkout or otherwise provided to customers.

For online orders, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for their stated shipping timeframe, or, when no timeframe is stated, to have a reasonable basis to ship within 30 days. If a seller cannot ship within the applicable timeframe, the seller generally must provide the customer with a delay option or a prompt refund as required by the Rule.

If Metvmall cannot fulfill an order, we will provide the notice, cancellation option, and refund required by applicable law.

15. Late or Missing Deliveries

If your order does not arrive within the timeframe provided to you, please contact us.

We will investigate the delivery status and, where appropriate, work with the shipping carrier to resolve the issue.

If an order is confirmed to be lost or cannot be delivered, Metvmall will provide the applicable remedy required by law and our policies.

Customers are responsible for providing an accurate and complete shipping address.

16. Refund Timing

After an eligible returned product is received and the return is approved, Metvmall generally processes the refund within 3 business days.

After the refund is initiated, your payment provider or financial institution may require additional time to post the refund to your account.

The exact time can vary depending on the payment method and financial institution.

For refunds required under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, different federal timing requirements may apply.

17. Refund Method

Refunds will generally be issued to the original payment method.

We may use another refund method when appropriate and permitted by applicable law.

Where applicable law requires a monetary refund, we will not substitute store credit in place of that refund.

18. Return Inspection

Returned products may be inspected after receipt to determine:

• Whether the correct product was returned
• Whether the product is eligible for a refund
• Whether it was damaged after delivery
• Whether required parts and accessories are included
• Whether the return satisfies this policy

We will make reasonable efforts to process eligible returns fairly and consistently.

19. Fraudulent or Abusive Returns

Metvmall may investigate suspected fraudulent or abusive return activity.

Examples may include:

• Returning products not purchased from Metvmall
• Providing false information about an order
• Attempting to obtain multiple refunds for the same purchase
• Returning materially different products
• Repeated fraudulent return activity

Where permitted by law, we may refuse or restrict returns associated with fraudulent or abusive activity.

This provision does not limit legitimate consumer rights.

20. Customer Responsibility

Customers are responsible for:

• Providing accurate order and shipping information
• Following return instructions
• Packaging returned products appropriately
• Using a trackable shipping method when appropriate
• Keeping proof of return shipment
• Returning required product components
• Contacting Metvmall within the applicable return period

Metvmall is not responsible for a return package lost in transit after being shipped by the customer, except where otherwise required by law.

21. Return Shipping Address

For security and order-processing purposes, do not send returns to our business address unless Metvmall specifically instructs you to do so.

After your return request is approved, we will provide the appropriate return instructions and return address.

22. Contact Us

For assistance with a return, refund, damaged product, defective product, exchange, or cancellation, please contact:

Metvmall

Email: support@metvmall.shop
Phone: +1 925 722 5525
Contact Us: https://metvmall.shop/contact-us/

You may also contact us through our live chat.

Business Hours:
Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Business Address:

7000 Tesla Rd
Livermore, CA 94550
United States

23. Changes to This Return & Refund Policy

Metvmall may update this Return & Refund Policy from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

The updated policy will generally apply to purchases made after the effective date, unless otherwise required by applicable law.

24. Applicable Law and Consumer Rights

This policy is intended to operate consistently with applicable U.S. federal and state laws.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived or restricted.

Where applicable law provides greater rights or protections than those described here, the applicable law will control.

Last Updated: August 12, 2026

Metvmall
https://metvmall.shop/
support@metvmall.shop
+1 925 722 5525